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Start up crash with error code 58

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10 months 2 days ago #2651 by ElecMan
Replied by ElecMan on topic Start up crash with error code 58

Start up the Last Resort launcher and go to the 3D Settings Tab.  Untick the box that says "hide different aspect ratios".  Is both 640x480 and 800x600 listed here?
 
Yes I have both 640x480 and 800x600 in 32bpp. Hum.. something that may interest you is when I untick "List 32 bit color modes instead" I get the following warning "Warning: 640x480 is needed by Swat3". So may be the issue is related to 16bpp mode?

Troubleshooting step 2:

Any chance you can look in the Windows event log for errors:
www.swat3lastresort.info/index.php/event-log-tutorial

Basically you will want to re-enable the movies and cause the game to crash at startup. Then follow the link above to see if Windows 10 recorded the cause of the crash.
 
I tried your tuto, I made swat 3 crash at startup but can't see the log of desired crash. I tried several times.
Btw I can see older crashes (several days older) but with no interesting info:

Faulting application name: Swat.exe, version: 2.1.0.0, time stamp: 0x74617773
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0x9012d056
Exception code: 0xc0000005
Fault offset: 0x00044319
Faulting process id: 0x25e0
Faulting application start time: 0x01d80eeb276376e5
Faulting application path: C:\Sierra\SWAT3\Swat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 931ea823-7715-4ee4-b917-7ac039aee77b
Faulting package full name:
Faulting package-relative application ID:

May be the log will appear later, I will retry tomorrow.

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10 months 2 days ago - 10 months 2 days ago #2652 by Slippery Jim
Replied by Slippery Jim on topic Start up crash with error code 58

Yes I have both 640x480 and 800x600 in 32bpp. Hum.. something that may interest you is when I untick "List 32 bit color modes instead" I get the following warning "Warning: 640x480 is needed by Swat3". So may be the issue is related to 16bpp mode?
 


That is good that both are listed in 32-bit colour because the launcher checks with Windows what resolutions are available. From my understanding of the query method used it cross checks with both your video card and your monitor what it can do.

If you untick the 32-bit colour box you won't see any available resolutions. Windows 10 can only emulate 16-bit colour unfortunately and is why we need dgVoodoo to help speed the process back up.

I can see older crashes (several days older) but with no interesting info:
 

Faulting application name: Swat.exe, version: 2.1.0.0, time stamp: 0x74617773
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0x9012d056
Exception code: 0xc0000005
Fault offset: 0x00044319
Faulting process id: 0x25e0
Faulting application start time: 0x01d80eeb276376e5
Faulting application path: C:\Sierra\SWAT3\Swat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 931ea823-7715-4ee4-b917-7ac039aee77b
Faulting package full name:
Faulting package-relative application ID:

Hopefully those are just old crashes from when you had issues with dgVoodoo. Trying to discover the source of the ntdll.dll error may prove difficult.

Any chance you can re-store the original Indeo codec movies to see if they give an error that shows up in the logs?

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10 months 1 day ago #2653 by Copy-Cat
Replied by Copy-Cat on topic Start up crash with error code 58
Why does this sound familiar?

I think this is the dreaded crash, that I experienced with the VM ware, and my gaming rig.
Setting the Exe's to run as administrator could temporarily allow him to continue troubleshooting.

If you crash the game a number of times within an hour this error will pop up. Unfortunately there is no fix.

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10 months 1 day ago - 10 months 1 day ago #2654 by Slippery Jim
Replied by Slippery Jim on topic Start up crash with error code 58
Not the same as your error that killed your game. He can still play the game fine.

These are the errors in his log possibly from movie crash.

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9 months 3 weeks ago #2679 by ElecMan
Replied by ElecMan on topic Start up crash with error code 58
Hi, I tried various things.
I installed last intel drivers. It comes with an utility, it seems to accept custom resolutions so I tried to add 640x480 (screen shot added). But crashes as well.

I desinstalled mod and swat3, and reinstalled swat3 only. I now I get a log after crash:
Fault bucket 107633515279, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Swat.exe
P2: 1.4.0.0
P3: 39660360
P4: Swat.exe
P5: 1.4.0.0
P6: 39660360
P7: c0000005
P8: 0000e416
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA1EA.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA258.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA278.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA280.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA2B0.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Swat.exe_fae18cec404ede8915495be121d2be72289da_e665ac9e_7e78e52f-e9f1-4d3c-8946-4a1dca0ec2e8

Analysis symbol:
Rechecking for solution: 0
Report Id: 64c5b136-30e2-4498-a6e5-d8913f894d8a
Report Status: 268435456
Hashed bucket: 2b3f2070de72cc0c6db1b4871559015a
Cab Guid: 0

But no mention on video :(
Attachments:

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9 months 3 weeks ago - 9 months 3 weeks ago #2680 by Slippery Jim
Replied by Slippery Jim on topic Start up crash with error code 58
Thanks again for trying all this.

Sadly that crash report doesn't tell us anything.

Please also make sure that 800x600 is enabled in the driver.

If nothing else works I am tempted to send you my 1920x1080 versions of the movies and the temporary hack just to test the crash is indeed because your system doesn't like the old smaller resolutions.

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9 months 3 weeks ago #2681 by ElecMan
Replied by ElecMan on topic Start up crash with error code 58
I also tried 800x600.
Yes may be we can first try swapping the intro movie for 1920x1080 variant. Thanks

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9 months 3 weeks ago #2682 by Slippery Jim
Replied by Slippery Jim on topic Start up crash with error code 58
I will have to zip it and upload it to dropbox. I can't recall if I nuked the hacked .exe so I might have to re-create it first.

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